Effective Date: June 30, 2025
Last Updated: June 30, 2025

At Jag Ai Resources, we are committed to protecting your privacy while providing our chatbot, MenjagAi, to help you identify and avoid common scams in Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA). By using MenjagAi, you agree to the practices described below.

1. Who We Are

  • Business Name: Jag Ai Resources
  • Service: MenjagAi, an AI chatbot designed to assist vulnerable individuals in Malaysia with scam identification.
  • Contact Information:
    • Email: support@menjagai.com
    • WhatsApp/Tel: +60122388883
    • Website: www.menjagai.com

2. Data We Collect

We collect the following personal data to provide MenjagAi’s services:

  • WhatsApp Phone Number: To communicate with you via WhatsApp.
  • Message Content: Questions or messages you send to MenjagAi about scams.
  • Metadata: Basic information about your messages, such as timestamps, as provided by WhatsApp’s platform.

We do not collect sensitive personal data (e.g., financial information, identification numbers) unless voluntarily provided in your messages, which we process solely to respond to your inquiries.

3. How We Use Your Data

Your data is used for the following purposes:

  • Service Delivery: To process your messages through MenjagAi and provide relevant responses about scam identification.
  • Communication: To send replies, including answers to your queries and, if applicable, service-related updates (e.g., welcome messages).
  • Compliance and Improvement: To monitor service performance, ensure compliance with laws, and improve MenjagAi’s functionality.

We do not use your data for marketing, advertising, or any purpose unrelated to scam identification services.

4. Data Sharing

We share your data only as necessary to operate MenjagAi:

  • Service Providers: We use Brevo (WhatsApp Business API provider) to send and receive messages and xAI (Grok API provider) to process your queries. These providers are contractually obligated to protect your data.
  • Legal Obligations: We may disclose data if required by law, such as to comply with a court order or regulatory request in Malaysia.
  • No Third-Party Sharing: We do not sell, rent, or share your data with third parties for marketing or other unrelated purposes.

5. Data Storage and Security

  • Storage: Messages are stored temporarily (for 60 minutes) to facilitate responses and are deleted thereafter to comply with data minimization principles.
  • Security: We use WhatsApp’s end-to-end encryption for all communications. Our service providers (Brevo, xAI) implement industry-standard security measures to protect your data.
  • Location: Data is processed and stored on servers in compliance with PDPA and WhatsApp’s requirements, which may include locations outside Malaysia (subject to equivalent data protection standards).

6. User Consent and Opt-Out

  • Opt-In: By messaging MenjagAi on WhatsApp (+60147939088), you consent to us collecting and processing your data as described in this policy. We only send messages related to scam identification or service updates.
  • Opt-Out: You can stop receiving messages at any time by replying “STOP” in WhatsApp or emailing support@menjagai.com. We will promptly honor your request.

7. Your Rights Under PDPA

Under Malaysia’s Personal Data Protection Act 2010, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Objection: Object to certain data processing activities.

To exercise these rights, contact us at support@menjagai.com. We will respond within 21 days, as required by PDPA.

8. Compliance with Meta’s WhatsApp Business Policy

We adhere to Meta’s WhatsApp Business Policy, including:

  • Transparency: This policy clearly outlines our data practices.
  • Prohibited Content: MenjagAi does not send promotional messages, spam, or prohibited content (e.g., misleading offers, scams).
  • Consent: We obtain explicit opt-in consent before sending messages and provide easy opt-out options.
  • Business Profile: Our WhatsApp Business profile is complete and up-to-date, including our contact information and service description.

For more details on WhatsApp’s data practices, see Meta’s Privacy Policy: https://www.whatsapp.com/legal/privacy-policy.

9. Compliance with Malaysian Laws

We comply with Malaysia’s PDPA, ensuring:

  • Lawful Processing: Data is processed only with your consent and for legitimate purposes (scam identification).
  • Data Minimization: We collect only the data necessary for MenjagAi’s services.
  • Accountability: We maintain records of data processing and respond to user requests promptly.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website at www.menjagai.com. Please check this page regularly.

11. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:

  • Email: support@menjagai.com
  • WhatsApp: +6012388883

Scroll to Top